Delivery Information

Delivery

Our delivery charge is £3 to all orders within the UK. Items will be sent by Royal Mail 2nd Class, which generally takes 2-3 days. For urgent deliveries or orders outside of the UK please contact us at admin@harrogateav.com and request a quote.

Packaging

All items will be packaged in individual organza bags with the exception of scarves, which will be packaged in a cellophane bag. Please rest assured that we always package our items securely and safely.

Returns / Refund Policy

If you are not completely satisfied with your purchase, please e-mail us at admin@harrogateav.com and we send you a returns form for you to fill out and include in your return package to us. All items must be returned in their original, unworn condition within 14 days of receipt. Returns received outside the returns period time frame are accepted at the discretion of Sheerbliss.

All products to be returned must be carefully repackaged with their original packing with tags attached and be in an unworn condition. We will not refund goods that have been worn, do not have their original packaging or show obvious signs of abuse.

We will issue a refund within 14 days. You are required to arrange and pay for the return of item/s to us. We are sorry but we cannot refund any return postage cost.

Under no circumstances are we able to accept the return of earrings in compliance with current Health & Hygiene regulations.

If you should receive a faulty or damaged item, please notify us by e-mail within seven days and we will send you a returns form.

The item is your responsibility until it reaches us. For your own protection, we recommend that you request proof of posting when returning the item. We cannot be held responsible for returns that are lost in transit.